To make a purchase directly on our website, follow these steps:

1. Select the product you want to buy.
2. Below, you will find the available sizes. Select your desired size.
3. Click on the "ADD TO CART" button.
4. Once added, you will see a shopping cart at the top. Click on it, and a menu will appear; select the "CHECKOUT" option.
5. You will be redirected to a section where you will enter your details (name, address, email, etc.).
6. Next, you will enter your payment method details (credit or debit card).
7. Click "COMPLETE PURCHASE".

Your purchase is 100% safe, protected by Stripe or PayPal, and of course, by us.

If the size you are looking for is not available, it is possible that we may not restock that item since most are seasonal. However, feel free to ask us if we will have it available again.

We do have constant restocks for some products. If you really liked an item, you can ask us via WhatsApp at (469) 924-9372, where we will gladly answer all your questions from 10:00 am to 6:00 pm.

Currently, on our website, we only accept credit or debit card payments. We are working on being able to accept bank deposits.

You can also pay through PayPal and Afterpay.

Absolutely! We are a store with over 24 years of experience in the market, located at 635 N Westmoreland Rd. in Dallas, Texas (75211). You are more than welcome to visit if you are ever in the area.

Serving and generating new customers every day, we want to provide the same great service to you. We appreciate all our customers who have trusted us with their purchases. And for those who haven't decided yet, you won't regret it.

Our direct shipping (and shipping promotions) apply strictly within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, military addresses (APO/FPO/DPO), or other U.S. territories.

Shipping to Mexico: We do ship to Mexico; however, the customer is responsible for covering shipping costs and any potential customs fees. These must be quoted via WhatsApp at (469) 924-9372.

Our delivery responsibility and guarantees cover only the transit to the original address provided in the order (within the contiguous U.S. or Mexico). If you use a third-party service, a relative, or a forwarding company to ship your product outside our direct service area, Rivera Western Wear is not responsible for damages incurred during secondary transit, sizing issues, or product dissatisfaction.

Any exchanges or returns for orders forwarded by third parties will require the customer to cover all international shipping, customs, and return transit costs back to us.

Once your order is placed, we invite you to check your order confirmation email and verify that your details are correct. If there is an error in your information, you can text our WhatsApp number at (469) 924-9372. Let us know what the error was, and if the package hasn't been shipped yet, we can update it and send it to the correct address.

In this case, we will file a report with the carrier. All our packages are sent with signature confirmation; if the package is not received by the designated person, the carrier is obligated to return the package to us. However, we cannot be held responsible for situations where the carrier fails to require the signature and delivers the package to someone else.

Once you place your order, there will be a period of a few hours to a few days for us to prepare your shipment. During this time, there won't be a tracking number yet. We ask for your patience. This preparation period can take up to 5 business days.

Once your package is ready, a shipping label with a tracking number will be generated and sent to the email address you provided. If you haven't received it, feel free to send us a message via WhatsApp at (469) 924-9372 asking for the status of your shipment (please provide your order number).

Our packages are shipped via UPS and USPS. The preparation time for your order is 1 to 5 business days, and the estimated shipping time varies depending on the city (between 1 to 7 business days). Once packages are handed over to the postal service and leave our facility, we cannot be held responsible for theft or loss. However, feel free to rely on our full support as a company to file a claim with the carrier.

You can check the orders you have placed in the "My Account" section. There you will find all the information regarding your details, shipping addresses, and past orders.

Yes, our physical store is located at 635 N Westmoreland Rd in Dallas, TX, 75211. In the most Mexican neighborhood in Dallas.

Don't worry! At Rivera Western Wear, all our shipments are 100% protected. If the carrier confirms that your package was lost or stolen during transit, we will take full responsibility and send you a replacement at no additional cost if it's available. Your investment is always safe with us.

Sometimes delivery drivers mistakenly mark packages as delivered a few hours before arriving, or they might leave it with a neighbor or at the front desk. We ask that you first check with people near your home. If after 24 hours you still do not have your package, contact us immediately at info@riverawesternwear.com. We will open a formal investigation with the carrier to track the delivery and provide you with a solution.

We want your products to arrive in perfect condition. If your package arrives mishandled or the product has suffered damage, please take clear photos and/or a video of the outer box and the damaged product. Contact us within 48 hours of receiving it by sending the evidence to info@riverawesternwear.com. With this, we will quickly process your claim to send you a replacement.

Once you contact us and provide the required information, we open a claim with the carrier. This investigation and validation process usually takes between 5 to 15 business days. We ask for your patience and trust. At Rivera Western Wear, our customers are our top priority, and we will do our best to expedite these processes. Rest assured, your investment is safe.