How do I make a purchase?

To make a purchase directly on our website, please follow these steps:

  1. Select the product you wish to buy.
  2. At the bottom, you will see the available sizes; select your desired size.
  3. Click the button that says "ADD TO CART".
  4. Once added, you will see a shopping cart at the top; click it and a menu will appear. Select the "CHECKOUT" option.
  5. You will be redirected to a section where you will enter your details (name, address, email, etc.).
  6. Next, enter your payment method details (credit or debit card).
  7. Click on "COMPLETE PURCHASE".

Your purchase is 100% secure, protected by Stripe or PayPal, and of course, by us as well.

Is my size available?

If the size you are looking for is not available, it is possible that we won't have that product in stock again, as most items are seasonal. However, feel free to ask us if it will be available in the future.

We do have a constant restock for certain products. If you really liked an item, you can contact us via WhatsApp at (469) 924-9372, where we will gladly answer all your questions from 10:00 am to 6:00 pm.

What are the payment methods?

Currently, we only accept payments via debit or credit card on our website. We are working on accepting direct bank deposits in the future.

You can also pay using PayPal and Afterpay.

Is my purchase secure?

Absolutely! We are a store with over 24 years of experience in the market, located at 635 N Westmoreland Rd. in Dallas, Texas (75211). You are always welcome to visit us if you are ever in the area.

Serving and generating new customers every day, we want to serve you as well. We appreciate all the customers who have trusted us with their purchases. For those who haven't made up their minds yet, you won't regret it.

Do you ship internationally?

Our free shipping only applies within the United States. However, we have shipped to Mexico for an additional fee, which must be quoted via WhatsApp.

We are constantly working to reach the whole world, with the goal of bringing the best western fashion to wherever you are.

I entered my shipping address incorrectly. What should I do?

Once your order is placed, we invite you to review your confirmation email and verify that your information is correct. If there is a mistake, please text us on WhatsApp at (469) 924-9372. Let us know the error, and if the package hasn't been shipped yet, we will update the address and send it to the correct location.

What if my order has already been shipped?

In this case, we will file a report with the carrier. All our packages are sent with signature confirmation; if the package is not received by the intended person, the carrier is obligated to return the package to us. However, we cannot be held responsible for situations where the carrier fails to require the signature and delivers the package to someone else.

Track my Order

Once you place your order, there will be a processing period ranging from a few hours to a few days for us to prepare your shipment. During this time, a tracking number will not yet be available. We kindly ask for your patience. This preparation period can take up to 5 business days.

Once your package is ready, a shipping label with a tracking number will be generated and sent to the email address you provided. If you haven't received it, feel free to send us a message on WhatsApp at (469) 924-9372 to ask about your shipping status (please provide your order number).

Our packages are shipped via UPS and USPS. The processing time is 1 to 5 business days, and the estimated shipping time varies depending on the destination city (usually between 1 to 7 business days). Once the packages are handed over to the postal service and leave our facility, we cannot be held responsible for theft or loss. However, you can count on our full support as a company to file a claim with the shipping carrier.

You can check the orders you have placed in the "My Account" section. There you will find all the information regarding your details, shipping addresses, and past orders.

Do you have a physical store?

Yes, our physical store is located at 635 N Westmoreland Rd in Dallas TX, 75211. Right in the most Mexican neighborhood in Dallas.

What happens if my order gets lost in transit or gets stolen?

Don't worry! At Rivera Western Wear, all our shipments are 100% protected. If the carrier confirms that your package was lost or stolen during transit, we take full responsibility and will send you a replacement at no additional cost if it is available. Your investment is always safe with us.

The carrier marked my order as "Delivered" but I haven't received it. What should I do?

Sometimes delivery drivers accidentally mark packages as delivered a few hours before actually arriving, or they leave it with a neighbor or at the reception desk. We ask that you first check with people near your residence. If you still don't have your package after 24 hours, contact us immediately at info@riverawesternwear.com. We will open a formal investigation with the carrier to track the delivery and provide you with a solution.

My order arrived, but the item (or box) is damaged. How do I fix this?

We want your products to arrive in perfect condition. If your package arrives mishandled or the product has suffered damage, please take clear photos and/or a video of the outer box and the damaged item. Contact us within 48 hours of receiving it by sending the evidence to info@riverawesternwear.com. With this, we will quickly process your claim and send you a replacement.

How long does it take to resolve a claim for a damaged or lost package?

Once you contact us and provide the required information, we open a case with the carrier. This investigation and validation process usually takes between 5 to 15 business days. We kindly ask for your patience and trust. For Rivera Western Wear, our customers are our top priority, and we will do our best to expedite these processes. Rest assured, your investment is safe.